830-200-0789

Policies and Notices

  • At Furever Friends Home Pet Care, transparency, professionalism, and your peace of mind are at the core of our services. Below are our detailed policies and notices to ensure smooth and reliable care for your beloved pets.
  • 1. Privacy Policy Introduction

  • Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information. By using our services, you agree to these terms. Collection of Information

  • We collect personal information directly from you when you: - Book services - Contact us via email, phone, or our website - Provide feedback or reviews We may also collect data via cookies and tracking technologies for website analytics. Collected information includes:

  • - Name, phone number, email, and address
  • - Pet details (e.g., name, breed, care instructions)
  • - User interaction data

  • Use of Information

  • We use your information to:

  • - Manage bookings and communicate with you
  • - Improve our services
  • - Send promotional materials
  • Confidentiality and Disclosure

  • We consider it a privilege to have access to your home during pet sitting services. We do not judge any family lifestyle and do not divulge any personal information about our clients. Any documentation provided for our services will not be shared with any third party, unless agreed upon by you if a third party is needed for completion of services. In the event of illness or other unavoidable incapacity by Furever Friends Home Pet Care, reputable backup will be provided. In-Home Camera Policy

  • We understand our clients' desire for security and safety when using cameras. When we are pet sitting in-home, we require disclosure of all camera locations, inside and out. We do not allow active cameras in areas in which we sleep or have personal purposes; if there are cameras in those locations, they must be disabled when we are in the home, for our privacy. Non-adherence to this policy is cause for immediate cancellation of service without refund or credit. Promotional Picture Policy

  • We may take pictures of your pets during our services and use them in our promotional materials, including our website and social media. These pictures will not be published while you are still away. Many clients enjoy seeing their furry family members spotlighted! If you do not want your pictures used in this manner, please let us know. Security

  • Our Time to Pet app and software employ SSL encryption and secure storage to protect your data. We implement various security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Changes

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
2. Cancellation Policy Furever Friends Home Pet Care reserves exclusive time for your pets and often turn away other clients to accommodate your needs. Schedule is typically booked back-to-back, making it challenging to replace canceled dates, especially for popular services like overnight pet sitting and drop-in visits.
We understand that plans can change unexpectedly, and while we aim to be as flexible as possible, cancellation policies are in place to ensure fairness and proper care for all clients. Overnights Booking: Cancellations with less than 72 hours (3 days) notice before the start of care will be charged 50% of the total booking.
Drop-In or Walk Booking: Cancellations must be made by 8:00 PM the day prior to avoid being charged for the visit. How to Cancel Services
Cancellations must be made by TEXTING 830-200-0789 as soon as possible.
Thank you for your understanding and cooperation. These policies help us continue to provide high-quality, dependable care for pets across Spring Branch, TX, and surrounding areas.
3. Health & Vaccination Requirements To ensure safety:
- Pets must be up-to-date on vaccinations.- Proof of vaccination is required.
We reserve the right to refuse service for pets with contagious illnesses.
4. Emergency Care Policy In emergencies, we will:
- Notify you immediately.- Seek veterinary care if necessary.- Clients are responsible for veterinary bills.
  • 5. Holiday Surcharge Notice
  • A $50 holiday surcharge fee will be included in your booking invoice on the following:

  • New Year’s Eve
  • New Year’s Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving Eve
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
6. Weather Policy Extreme Weather: Outdoor services may be adjusted or rescheduled for pet and sitter safety. Clients will be notified of changes.
7. Work Environment Policy Indoor Conditions: Temperatures must be maintained between 68–78°F. Environmental Hazards: Service may be refused in homes with: Unsanitary conditions, Unsafe environments
Outdoor Pets: Outdoor pets must have adequate shelter, clean water, and protection from the elements. Crated or Confined Pets: Pets must be checked on at least three times daily.
8. Payments Policy Payment Methods
We accept Credit Cards, Venmo, Zelle, Check or Cash Payment Processing Timeline
- Non-holidays: 3 days before service, or on first day of service if paying by cash- Holidays: 7 days before service Deposits
A 10% non-refundable deposit paid at the time of booking may be required for bookings over $500. Late Payments
Late payments may incur a $25 fee.
9. Terms of Service By booking services, you agree to:
- Provide accurate pet care details.- Maintain valid payment information.- Notify us of cancellations or changes promptly.
We are not liable for damages caused by undisclosed pet behaviors or medical conditions.
10. Satisfaction Guarantee We aim for 100% client satisfaction. If you’re not happy with your service, please contact us, and we will work to resolve any concerns promptly. All feedback is welcome and can be sent to shelbie@fureverfriendscare.com. Positive reviews on Facebook, Google, Yelp, and Nextdoor are greatly appreciated!
11. Service Area Notice Our primary pet sitting service area includes the Bulverde, TX, Spring Branch, TX, and surrounding communities. Additional travel fees may apply for areas outside the 78070 zip code.
12. Photo and Social Media Disclaimer Photos of your pets may be used for promotional purposes unless you opt out by notifying us via email at shelbie@fureverfriendscare.com.
13. Contact Us For questions about policies or services, contact us:
- Phone: 830-200-0789- Email: shelbie@fureverfriendscare.com
Updated Date: January 2025
Thank you for trusting Furever Friends Home Pet Care to provide safe, reliable, and loving care for your pets.