Policies and Notices
- At Furever Friends Home Pet Care, transparency, professionalism, and your peace of mind are at the core of our services. Below are our detailed policies and notices to ensure smooth and reliable care for your beloved pets.
- 1. Privacy Policy Introduction
- Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information. By using our services, you agree to these terms. Collection of Information
- We collect personal information directly from you when you: - Book services - Contact us via email, phone, or our website - Provide feedback or reviews We may also collect data via cookies and tracking technologies for website analytics. Collected information includes:
- - Name, phone number, email, and address
- - Pet details (e.g., name, breed, care instructions)
- - User interaction data
- Use of Information
- We use your information to:
- - Manage bookings and communicate with you
- - Improve our services
- - Send service-related updates, announcements, or occasional promotional communications.
- Confidentiality and Disclosure
- We consider it a privilege to have access to your home during pet sitting services. We respect the privacy of every household we serve and do not disclose any personal information about our clients. Any documentation provided for our services will not be shared with any third party, unless agreed upon by you if a third party is needed for completion of services. In the rare event of illness or other unavoidable circumstances preventing Furever Friends Home Pet Care from completing scheduled services, a trusted and reputable backup sitter may be arranged. In-Home Camera Policy
- We understand our clients' desire for security and safety when using cameras. When we are pet sitting in-home, we require disclosure of all camera locations, both inside and outside the home. We do not allow active cameras in areas in which we sleep or have personal purposes; if there are cameras in those locations, they must be disabled when we are in the home, for our privacy. Non-adherence to this policy is cause for immediate cancellation of service without refund or credit. Promotional Picture Policy
- We may take pictures of your pets during our services and use them in our promotional materials, including our website and social media. These pictures will not be published while you are still away. Photos shared publicly will never include identifiable home addresses or location details. Many clients enjoy seeing their furry family members spotlighted! If you do not want your pictures used in this manner, please let us know.
- Security
- Our Time To Pet scheduling platform utilizes SSL encryption and secure storage practices to help protect client data. We implement various security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Changes
- Any updates to this policy will be posted on this page with an updated effective date.
2. Cancellation Policy
Furever Friends Home Pet Care reserves exclusive time for your pets and often turn away other clients to accommodate your needs. Our schedule is often booked back-to-back, making it difficult to replace canceled dates, especially for popular services like overnight pet sitting and drop-in visits. We understand that plans can change unexpectedly, and while we aim to be as flexible as possible, cancellation policies are in place to ensure fairness and proper care for all clients.
Overnights Booking: Cancellations with less than 72 hours (3 days) notice before the start of care will be charged 50% of the total booking.
Drop-In or Walk Booking: Cancellations must be made by 8:00 PM the day prior to avoid being charged for the visit. How to Cancel Services
Cancellations must be made by TEXTING 830-200-0789 as soon as possible.
Thank you for your understanding and cooperation. These policies help us continue to provide high-quality, dependable care for pets across Spring Branch, TX, and surrounding areas.
Drop-In or Walk Booking: Cancellations must be made by 8:00 PM the day prior to avoid being charged for the visit. How to Cancel Services
Cancellations must be made by TEXTING 830-200-0789 as soon as possible.
Thank you for your understanding and cooperation. These policies help us continue to provide high-quality, dependable care for pets across Spring Branch, TX, and surrounding areas.
3. Health & Vaccination Requirements
To ensure safety:
- Pets must be up-to-date on vaccinations.- Proof of vaccination is required.
We reserve the right to refuse service for pets with contagious illnesses.
- Pets must be up-to-date on vaccinations.- Proof of vaccination is required.
We reserve the right to refuse service for pets with contagious illnesses.
4. Emergency Care Policy
In the event of a medical emergency involving your pet, Furever Friends Home Pet Care will make every reasonable effort to contact you immediately.
If you cannot be reached, we reserve the right to seek veterinary care to ensure your pet receives prompt medical attention.
All veterinary expenses incurred during emergency care are the responsibility of the client.
If you cannot be reached, we reserve the right to seek veterinary care to ensure your pet receives prompt medical attention.
All veterinary expenses incurred during emergency care are the responsibility of the client.
- 5. Holiday Surcharge Notice
- A $75 holiday surcharge will apply to any booking that includes services scheduled on, or spanning across, the following holidays:
- New Year’s Eve
- New Year’s Day
- Martin Luther King Jr. Day
- Good Friday
- Easter
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day | Indigenous Peoples' Day
- Thanksgiving Eve
- Thanksgiving Day
- Christmas Eve
- Christmas Day
6. Weather Policy
Extreme Weather: Outdoor services may be adjusted or rescheduled for pet and sitter safety. Clients will be notified of changes.
7. Work Environment Policy
To ensure the safety and comfort of both pets and pet sitters, the following conditions must be met:
Indoor Conditions: Indoor temperatures must be maintained between 68–78°F when overnight care is provided.
Environmental Hazards: Services may be refused or discontinued in homes with unsafe or unsanitary conditions.
Outdoor Pets: Outdoor pets must have adequate shelter, clean water, and protection from weather conditions. Crated or Confined Pets: Pets that are crated or confined must be scheduled for visits that allow them to be checked on at least three times per day.
Outdoor Pets: Outdoor pets must have adequate shelter, clean water, and protection from weather conditions. Crated or Confined Pets: Pets that are crated or confined must be scheduled for visits that allow them to be checked on at least three times per day.
8. Payments Policy
Accepted Payment Methods
We accept Credit Cards, Venmo, Zelle, Check or Cash Payment Processing Timeline
Non-holiday bookings: Payment is processed 3 days before service
Holiday bookings: Payment is processed 7 days before service
Cash and Check payments may be made on the first day of service. Deposits
A 10% non-refundable deposit may be required for bookings exceeding $500. Late Payments
Late payments may incur a $25 late fee.
We accept Credit Cards, Venmo, Zelle, Check or Cash Payment Processing Timeline
Non-holiday bookings: Payment is processed 3 days before service
Holiday bookings: Payment is processed 7 days before service
Cash and Check payments may be made on the first day of service. Deposits
A 10% non-refundable deposit may be required for bookings exceeding $500. Late Payments
Late payments may incur a $25 late fee.
9. Terms of Service
By booking services, you agree to:
- Provide accurate pet care details.- Maintain valid payment information.- Notify us of cancellations or changes promptly.
Clients are responsible for informing Furever Friends Home Pet Care of any behavioral issues, medical conditions, or special care requirements prior to the start of service. We are not liable for damages caused by undisclosed pet behaviors or medical conditions.
- Provide accurate pet care details.- Maintain valid payment information.- Notify us of cancellations or changes promptly.
Clients are responsible for informing Furever Friends Home Pet Care of any behavioral issues, medical conditions, or special care requirements prior to the start of service. We are not liable for damages caused by undisclosed pet behaviors or medical conditions.
10. Satisfaction Guarantee
We aim for 100% client satisfaction. If you’re not happy with your service, please contact us, and we will work to resolve any concerns promptly. All feedback is welcome and can be sent to shelbie@fureverfriendscare.com. Positive reviews on Facebook, Google, Yelp, and Nextdoor are greatly appreciated!
11. Service Area Notice
Our primary pet sitting service area includes the Bulverde, TX, Spring Branch, TX, and surrounding communities. Additional travel fees may apply for areas outside the 78070 zip code.
12. Contact Us
For questions about policies or services, contact us:
- Phone: 830-200-0789- Email: shelbie@fureverfriendscare.com
Updated Effective Date: January 1, 2026
Thank you for trusting Furever Friends Home Pet Care to provide safe, reliable, and loving care for your pets.
- Phone: 830-200-0789- Email: shelbie@fureverfriendscare.com
Updated Effective Date: January 1, 2026
Thank you for trusting Furever Friends Home Pet Care to provide safe, reliable, and loving care for your pets.