830-200-0789

FAQs

Answers to the most asked questions

Frequently Asked Questions

What is your service area?
20-mile radius of Spring Branch/Bulverde, Texas. Going outside 78070 zip code is baesd on availability, please inquire.
Can you give medication?
Yes. I am able to give oral, topical, or injectable medication to your pets.
Can we meet you in advance?
Yes! In fact, it's a requirement. Your meet & greet will be scheduled no less than 1 week prior to your travel. This is our opportunity to make sure it's a good fit.
If you're caring for my dog can you just ignore my cat?
No. As a professional, I cannot in all good conscience ignore any pet in the household. Therefore, I will need to provide care and be compensated for the care of all pets in the household.
Is it normal for my pet to have an accident?
Yes. Even the most housebroken dog or cat can have accidents while you're away. Sometimes they're nervous or upset that you're gone. It's not at all uncommon. They are easily cleaned up!
Do you have set visit times for drop-ins?
No. I do not give specific times. Times adjust according to the number of visits on a particular day. However, I will provide a time window that I do my best to maintain: Morning: 7-9am, Mid-Day: 11-3pm, Dinner: 4-6pm, Bedtime: 7-9pm
What payment methods do you accept?
I accept credit cards through my pet sitting software online or through my mobile app, Venmo, Zelle, cash, or check. All invoices are due in full 24-hours prior to arrival, or on the first day of service if paying by cash. For new clients although the initial meet & greet is free, there will be a $35 fee for additional meet & greet sessions requested by the client.
How do I book or request services?
It’s easy with my pet sitting software, Time To Pet! After your client onboarding you'll have access to log in and request visits. Requests must be approved by me in advance of considering the service booked. Availability is best when you are able to book a minimum of 3-6+ months in advance.
Do I bring my pet to you?
No. I provide in-your-home pet sitting services. I do not provide boarding or kenneling services. In-your-home service allows your pets to remain in their own environment while you are away.
Do you provide service on holidays?
Yes. I am open 365 days year. There is an extra $50/day holiday fee on these major holidays: New Year’s Eve, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve and Christmas Day.
Do I have to pay a deposit when I book service? And when do I pay my invoice?
No, I do not require a deposit. Payment in full is due prior to services or upon arrival on first day. Clients are able to view and pay invoices directly on the secure Time To Pet mobile app. I accept all major credit cards, Venmo, Zelle, cash or check.
What is the cancellation policy?
I reserve exclusive time for your pets and often turn away other clients to accommodate your needs. My schedule is typically booked back-to-back, making it challenging to replace canceled dates, especially for popular services like overnight pet sitting.
I understand that plans can change unexpectedly, and while I aim to be as flexible as possible, cancellation policies are in place to ensure fairness and proper care for all my clients. Overnights Booking: Cancellations with less than 72 hours (3 days) notice before the start of care will be charged 50% of the total booking. Drop-In or Walk Booking: Cncellations must be made by 8pm the day prior to avoid being charged. Cancellations must be made by texting 830-200-0789 as soon as possible.
Thank you for your understanding and cooperation. These policies help us continue to provide high-quality, dependable care for pets across Spring Branch, TX, and surrounding areas.